General Firewall Troubleshooting

Most firewalls installed on your personal computer provide you with the ability to grant certain programs varying levels of Internet access called exceptions since they deviate from your “general” firewall rules. Typically you can do this by configuring your firewall and locating a section called “Program Control”, “Process Control”, “Application Control” or something similar dependent on your operating system.

If you are having issues verifying registration or problems with the Holdem Manager 3 HUD it is imperative that you allow FULL Internet access for the following processes:

• C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
• C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe
  

As a precaution, we advise once you add exceptions to your firewall to allow the programs listed above FULL Internet Access then you should restart your computer for the changes to take place.

Once your computer has restarted, you should no longer have any type of firewall issues which prevent Holdem Manager 3 from operating properly.

If you continue to experience problems, please contact Holdem Manager 3 Support.

Windows Firewall Configuration

1) To open the Windows Firewall menu, you need to first left mouse button click the Windows Start Icon in the lower left corner and type 'Control Panel' or right mouse button click the Windows Start Icon then left mouse click 'Control Panel' option.

2) From the All Control Panel Items menu left mouse click the Windows Firewall option.

3) On the Windows Firewall menu left mouse click the Allow an app or feature through Windows Firewall option in the upper left corner.

If the Allow another app... button is grayed out, you need to left mouse click the Change settings button first to allow the change.

4) Left mouse click the Allow another app... button and the Add an app dialog will open.

5) Left mouse click the Browse... button and Add the following files:

• C:\Program Files (x86)\Holdem Manager 3\HoldemManager3.exe
• C:\Program Files (x86)\Holdem Manager 3\HoldemManager.Server.exe
  

6) Once both files are added, click the OK button to close the Allowed Apps menu.

Windows Defender Configuration

1) To open the Windows Firewall menu you need to first left mouse click the Windows Start Icon in the lower left corner and type Defender.

2) Left mouse click the Settings (gear icon) link in the upper right corner of Windows Defender to open the Windows Defender Settings menu.

3) Scroll down to the Exclusions section and click the Add an exclusion link.

4) At the top of the Add an exclusion settings window under Files and folders left mouse click the Exclude a file option.

5) In the Open menu browse to C:\Program Files (x86)\Holdem Manager 3\ and left mouse click HoldemManager3.exe then click the Exclude this file button.

6) Repeat steps 4 and 5 for HoldemManager.Server.exe.

7) Close (X) the Add an exclusion settings and main Windows Defender windows.